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New Survey Points to Frustrations Among Nome GCI Customers

A GCI telecommunications tower in rural Alaska, silhouetted by a fiery sunset

GCI’s survey — undertaken after a February meeting checkered with local complaints over broadband coverage and data allotment — reported three main findings: 90% of Nome customers are aware of user data usage, 50% check usage regularly, and most Nomeites are appreciative of local staff but frustrated with the customer service line.

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